topic Re: Error message. in Sky Q

Error message.

Martikr123 — Thu, 14 Mar 2024 18:30:29 GMT

I have been away for a couple of months and on my return today my tv shows the following error message; Viewing card not paired. Having looked at previous responses I have updated the software and also rebooted the sky box and the router but all to no avail. Does anyone have any suggestions?

Re: Error message.

Laing1 — Thu, 14 Mar 2024 18:34:53 GMT

@Martikr123 wrote:

I have been away for a couple of months and on my return today my tv shows the following error message; Viewing card not paired. Having looked at previous responses I have updated the software and also rebooted the sky box and the router but all to no avail. Does anyone have any suggestions?

@Martikr123 You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet

Re: unable to complete pairing with router

Martikr123 — Thu, 14 Mar 2024 18:56:29 GMT

I have tried to connect my tv with my router but am being asked to press the wps button. My router does not have a wps button. Any suggestions?

Re: Error message.

Martikr123 — Thu, 14 Mar 2024 19:15:29 GMT

Thanks for the response. Have tried the Viewing card proposal but am now being told I need a broadband connection. Have tried to connect the router but it does not ha a wps button. Have also tried to connect the router as a non sky router using the password but the tv states it is the incorrect password. The password does however work on all the other devices in the house.

Re: unable to complete pairing with router

oldfella — Thu, 14 Mar 2024 19:50:46 GMT

@Martikr123 wrote:

I have tried to connect my tv with my router but am being asked to press the wps button. My router does not have a wps button. Any suggestions?

Hi @Martikr123

All routers have a WPS button.

For Sky router see below