topic Cannot activate Discovery + in Sky Q

Cannot activate Discovery +

Patsyb — Thu, 14 Mar 2024 17:16:55 GMT

Folks I have been trying to activate discovery + now for four days. I have spoken to five agents in the last number of days. The screen says I'm connected but I cannot activate.
I scan the qr code and sign in but the second step does not progress. I'm carrying out the installation from an iPhone.
the Sky reps do not appear to have the knowledge to solve issue even though they do their best.
can someone please help to get this issue resolved. Sky tell me I'm a vip customer but I don't feel like one.

Re: Cannot activate Discovery +

Addie15 — Fri, 15 Mar 2024 09:12:54 GMT

Hi there, @Patsyb. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cannot activate Discovery +

AHLH — Fri, 29 Mar 2024 19:42:05 GMT

I'm having the exact same problem. Scan the QR code, sign in with my Sky ID to be told I need to add the discovery+ subscription to my account. Yet my Sky Q box tells me I have a subscription but need to activate. Spoke to 3 people and was on th phone for an hour and a half and it was a complete waste of time.

Re: Cannot activate Discovery +

Patsyb — Fri, 29 Mar 2024 20:06:12 GMT

Same old story considering they say I'm a VIP customer. The service is quite poor. No problem when it comes to price increases but when support is required a big fat 0. I'm afraid I would not recommend SKY to anyone based upon recent interactions

Re: Cannot activate Discovery +

AHLH — Fri, 29 Mar 2024 20:11:17 GMT

I filed a complaint for wasting my time on the phone for over an hour when I'm being charged for the call. They've just responded to say contact the technical team direct... which is what I done in the first place!
I ended up getting my parents to activate their Discovery+ account through their Sky account (they had absolutely no problems so I clearly know what I'm doing is right!!) and have signed in with that instead. If you know anyone with Sky I recommend doing the same. Sky don't seem interested in helping with this problem.