topic Re: My sky is not working but my wifi is , I’ve completed instructions on setting but still not work in Sky Q

My sky is not working but my wifi is , I’ve completed instructions on setting but still not working

Sarahblue74 — Wed, 13 Mar 2024 12:45:40 GMT

Skyway not working but WiFi is

Re: My sky is not working but my wifi is , I’ve completed instructions on setting but still not work

GD1 — Wed, 13 Mar 2024 13:00:24 GMT

@Sarahblue74 I'm afraid your post isn't very clear, what is Skyway? This isn't something i've heard of being provided by Sky UK.

Re: My sky is not working but my wifi is , I’ve completed instructions on setting but still not work

Sarahblue74 — Wed, 13 Mar 2024 13:05:26 GMT

Sorry I meant Sky Q

Re: My sky is not working but my wifi is , I’ve completed instructions on setting but still not work

GillM — Wed, 13 Mar 2024 13:15:19 GMT

I'm having the same problem. Sky Q not working but Internet is

Re: My sky is not working but my wifi is , I’ve completed instructions on setting but still not work

oldfella — Wed, 13 Mar 2024 13:15:38 GMT

@Sarahblue74 wrote:

Sorry I meant Sky Q

Hi @Sarahblue74

First try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If your Q box has no internet connection

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: My sky is not working but my wifi is , I’ve completed instructions on setting but still not work

Sarahblue74 — Wed, 13 Mar 2024 13:55:06 GMT

Thank you it's still not working thou I'll have to ring a sky engineer up