topic Re: My sky minibox keeps losing connection in Sky Q

My sky minibox keeps losing connection

ClaireF — Sat, 09 Mar 2024 08:21:17 GMT

My sky mini box is constantly losing connection. It has got worse over the last few months. We have restarted it on many occasions and followed several different suggestion on trouble shooting which either did not work or would work for a few days before not working again it is so bad now that we are unable to watch tv in the bedroom at all, meaning we are paying for a service which we do not receive. I'd be grateful if you could sent someone to resolve the issue assp

Re: My sky minibox keeps losing connection

Tom-W19 — Sun, 10 Mar 2024 09:20:26 GMT

Hi @ClaireF

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My sky minibox keeps losing connection

Mr+Flibbles+86 — Tue, 12 Mar 2024 09:53:11 GMT

We are still looking to help you @ClaireF. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: My sky minibox keeps losing connection

ClaireF — Tue, 12 Mar 2024 21:25:20 GMT

Hi,

I still need support with this. Thank you.

Re: My sky minibox keeps losing connection

Laing1 — Tue, 12 Mar 2024 21:34:02 GMT

@ClaireF wrote:

Hi,

I still need support with this. Thank you.

@ClaireF I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: My sky minibox keeps losing connection

Mr+Flibbles+86 — Wed, 13 Mar 2024 09:30:25 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: My sky minibox keeps losing connection

Addie15 — Fri, 15 Mar 2024 09:40:34 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need to help, please let us know so we can re-escalate this for you. Thanks.