topic Re: Sky Q box issues in Sky Q

Sky Q box issues

AndiNim — Sun, 10 Mar 2024 21:55:49 GMT

Sky Q box stick at step 2 of update and we have followed all other reset instructions - not working at all now

Re: Sky Q box issues

whiteonline — Sun, 10 Mar 2024 22:06:37 GMT

Have you tried unplugging the box for a minute or so, and trying again?

Re: Sky Q box issues

oldfella — Sun, 10 Mar 2024 22:08:50 GMT

@AndiNim wrote:

Sky Q box stick at step 2 of update and we have followed all other reset instructions - not working at all now

Hi @AndiNim

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Ordering a new Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

Re: Sky Q box issues

Tom-W19 — Mon, 11 Mar 2024 08:18:39 GMT

Hi @AndiNim

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box issues

Mr+Flibbles+86 — Wed, 13 Mar 2024 08:16:58 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks