topic Re: Sky package in Sky Q

Sky package

Paul3181 — Sun, 10 Mar 2024 13:13:10 GMT

I'm trying to watch sky sports but is saying it's not in my package but it is

Re: Sky package

caesarome — Sun, 10 Mar 2024 13:41:02 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Sky package

Addie15 — Sun, 10 Mar 2024 14:35:06 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Paul3181.

Re: Sky package

Addie15 — Tue, 12 Mar 2024 14:36:44 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.