topic Re: Network connection keeps dropping every 5 mins in Sky Q

Network connection keeps dropping every 5 mins

Frank+X — Sat, 09 Mar 2024 13:52:18 GMT

Despite doing all the recommended solutions the network connection keeps dropping intermittently.

The 3 lights on the sky broadband router are remaining green .

I cant download anything now as the download fails every time I attempt it.

I think the fault could be in the sky Q box which is 4 years old at this stage .

Re: Network connection keeps dropping every 5 mins

Tom-W19 — Sun, 10 Mar 2024 11:04:36 GMT

Hi @Frank+X

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Network connection keeps dropping every 5 mins

Lisa-P1987 — Tue, 12 Mar 2024 10:56:23 GMT

We are still looking to help you @Frank+X . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Network connection failing - no downloads possible

Dean70 — Fri, 14 Jun 2024 11:36:25 GMT

I believe this is because my sky q box is now over 6 years old and may be faulty