topic Re: Sky Q box randomly turning off. in Sky Q

Sky Q box randomly turning off.

Cheekymonkey — Mon, 11 Mar 2024 14:33:10 GMT

My Sky Q box randomly turns off with the orange light coming on after about 25 to 30 minuets, if I don't press a button on the remote during that timeframe. When the box turns the tv shows a message of "no signal".

I have checked all the power saving settings, updated the software and unplugged and reconnected the power and it still happens.

Please can someone provide some support to a loyal Sky VIP member

Re: Sky Q box randomly turning off.

Mr+Flibbles+86 — Tue, 12 Mar 2024 08:27:23 GMT

Hi there @Cheekymonkey, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box randomly turning off.

Mr+Flibbles+86 — Thu, 14 Mar 2024 09:07:03 GMT

We are still looking to help you @Cheekymonkey. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks