topic Re: All recording disppeared in Sky Q

All recording disppeared

Marissa3000 — Fri, 23 Feb 2024 22:20:01 GMT

I got my new Q box installed and I asked customer service if my recording will disappear and they said it will not. Now that the box is instally everything is gone. I am angry and I want it fix or full compensation.

Re: All recording disppeared

PandJ2020 — Fri, 23 Feb 2024 22:28:42 GMT

It seems you were misled.

There is no way to keep recordings when changing the box.

You can re-download any purchases.

There's no fix and your chances of 'compensation' are slim to none imho. (The recordings mechanism is primarily for time shifting and not long term archiving)

Re: All recording disppeared

Chodley — Sat, 24 Feb 2024 12:53:57 GMT

Anything you got from sky atore is still available. Maybe that's what they meant

The recordings are physcially stored on the hard drive in the box ao no idea how any sky advisor could think they'd survive a box change.

if it was a sky+ box and you still have it, back in the old days there was a way to pull the recordings from the hard drive but that's out of the scope of this forum.

Re: All recording disppeared

Marissa3000 — Mon, 11 Mar 2024 23:00:22 GMT

Thank you everyone.

You was right and I was misled and told the wrong thing. I am upset and have lost all our sentimental videos.