topic Re: Download is not working in Sky Q

Download is not working

Michael6662 — Mon, 11 Mar 2024 21:27:33 GMT

Hi i am having problems getting my down load to work

It keeps saying queue

I have tried and completed the new software update

Can anyone help

Re: Download is not working

oldfella — Mon, 11 Mar 2024 21:33:36 GMT

@Michael6662 wrote:

Hi i am having problems getting my down load to work

It keeps saying queue

I have tried and completed the new software update

Can anyone help

Hi @Michael6662

Check your Download Queue in Recordings - Manage . See why it has stopped.

Also If you have any failed recordings they need completely deleting from the Recordings section and also the Deleted section in Recordings - Manage.

Re: Download is not working

Michael6662 — Mon, 11 Mar 2024 22:12:15 GMT

Thanks for yr reply

I have just checked my recordings and all are fine

It just will not let me play anything that needs downloading

I just tried to watch breaking and it just keeps queued

And that happens on all my choices

Re: Download is not working

oldfella — Mon, 11 Mar 2024 22:18:54 GMT

@Michael6662 wrote:

Thanks for yr reply

I have just checked my recordings and all are fine

It just will not let me play anything that needs downloading

I just tried to watch breaking and it just keeps queued

And that happens on all my choices

Hi @Michael6662

You are aware that it will only download one program at a time?

Did you look in Recordings - Manage - Downloading?

What is in the Queue?

Re: Download is not working

Michael6662 — Mon, 11 Mar 2024 22:40:14 GMT

Yes i am aware i can only do one at a time but it will not do any

And yes i went into manage and deleted all that wer queude

I have a sky engineer coming out on Thursday

So i may just have to wait

But thank you very much for yr effort and help 🙏