topic Re: Netflix not working on multi room boxes in Sky Q

Netflix not working on multi room boxes

gracelouis — Tue, 03 Oct 2023 14:22:36 GMT

Nextflix works fine on main sky q box but when wanting to watch in another room on multi room it just comes up as Netflix and a whirling circle any ideas

Re: Netflix not working on multi room boxes

TimmyBGood — Tue, 03 Oct 2023 14:28:06 GMT

@gracelouis

That probably suggests there's not enough bandwidth (particularly over WiFi) : Netflix tries to use a higher bitrate than Sky content to a Q Mini box.

Re: Netflix not working on multi room boxes

gracelouis — Tue, 03 Oct 2023 14:42:14 GMT

@TimmyBGood Thank you, my issue is it was working fine up until around four weeks ago

Re: Netflix not working on multi room boxes

Manob — Thu, 07 Dec 2023 18:30:43 GMT

Did anyone get a resolution to this? Mines doing the same now 😞

Re: Netflix not working on multi room boxes

Anonymous — Thu, 07 Dec 2023 18:32:02 GMT

@Manob wrote:
Did anyone get a resolution to this? Mines doing the same now 😞

If it's only the mini boxes then that's most probably a connection issue.

Re: Netflix not working on multi room boxes

Manob — Thu, 07 Dec 2023 18:44:00 GMT

Yes only on the mini box. We can't get Sky broadband but we have a separate professional WiFi system so that's all good. Sky Q is wireless to one mini box then from that box to the next is hard wired and it's the one at the end of that wire not working? Any help and technophobe instructions would be really helpful. Thanks for the response 😉

Re: Netflix not working on multi room boxes

Chodley — Thu, 07 Dec 2023 19:23:15 GMT

Might be the same as the generic "netflix spinny circle problem" in the other 2 big threads. That can happen on any box I think.

Re: Netflix not working on multi room boxes

Sheila6 — Wed, 03 Jan 2024 22:15:11 GMT

Other apps working but Netflix comes up with the spinning wheel and just keeps going round. I tried to be the settings 001 to refresh , as that was working last year but that's now not being up the refresh option

Re: Netflix not working on multi room boxes

Chodley — Thu, 04 Jan 2024 09:59:56 GMT

Try the suggestion in the answer post in this thread

https://helpforum.sky.com/t5/Sky-Q/Netflix-Won-t-Load-Spinning-Circle/td-p/4327487

Re: Netflix not working on multi room boxes

Ryan86kg — Mon, 11 Mar 2024 20:37:36 GMT

To fix this, i signed into netflix desktop and force a 'sign out' from the sky box device in question,

Then unplug the sky box and turn it back on again, after a minute.

Log into netflix as normal via the sky box menu and the app will begin to spin the wheel again but suddenly change back to the 'select user' menu which is where it then works as expected again,

Re: Netflix not working on multi room boxes

Chodley — Mon, 11 Mar 2024 23:44:46 GMT

Yes as per my post above yours. Seems to work for most people.

Why it's even needed is a mystery.

Re: Netflix not working on multi room boxes

Stiffi — Wed, 28 Aug 2024 09:43:51 GMT

It's fine on sky box. The issue is with the multi room mini box. Nothing wrong with Internet connection.

Re: Netflix not working on multi room boxes

Chodley — Thu, 29 Aug 2024 09:55:08 GMT

@Stiffi wrote:
It's fine on sky box. The issue is with the multi room mini box. Nothing wrong with Internet connection.

The netflix problem can affect each box randomly even if the others are fine.