topic Sky mimi box not connecting in Sky Q

Sky mimi box not connecting

Archie1208 — Mon, 11 Mar 2024 14:54:22 GMT

When installed at first it work ok. Then it's stopped working. It's connected to the Wi-Fi but not the sky q box

Re: Sky mimi box not connecting

Laing1 — Mon, 11 Mar 2024 15:29:14 GMT

@Archie1208 wrote:

When installed at first it work ok. Then it's stopped working. It's connected to the Wi-Fi but not the sky q box

@Archie1208 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box

Re: Sky mimi box not connecting

Archie1208 — Mon, 11 Mar 2024 15:58:24 GMT

Yes I've tried everything. Full reboot turned the main sky q box off for over 30 seconds. Rebooted the Wi-Fi, reset the sky mini box. I've literally exhausted everything

Re: Sky mimi box not connecting

Archie1208 — Mon, 11 Mar 2024 20:55:18 GMT

Can someone please advice me as this is a brand new mini box which isn't working. I have looked up what to do and followed the instructions several times. Rebooted everything several times including Wi-Fi and both main sky q box and mini box. Still not working. I feel it will require a technical engineer to resolve the situation.

Re: Sky mimi box not connecting

oldfella — Mon, 11 Mar 2024 21:02:27 GMT

@Archie1208 wrote:

Can someone please advice me as this is a brand new mini box which isn't working. I have looked up what to do and followed the instructions several times. Rebooted everything several times including Wi-Fi and both main sky q box and mini box. Still not working. I feel it will require a technical engineer to resolve the situation.

Hi @Archie1208

Then you need to contact Sky directly for an Engineer visit.

Re: Sky mimi box not connecting

minniebarker — Mon, 21 Apr 2025 16:35:59 GMT

My mimi box not working