topic Re: Watching Recordings in Sky Q

Watching Recordings

DarrenB08 — Mon, 11 Mar 2024 12:59:12 GMT

I've currently got a scaffold up, and it's been up for two weeks. I've had no sky satellite signal which was fine, because I was still able to watch recordings. This changed yesterday, now I can't watch recordings, or access any Apps, prime, Netflix, Iplayer etc. I get the message to use this service you need a satellite signal.

My mini box as als lost connection and my sky go app won't reconnect to my Sky q box.
I've tried reactivating and nothing happens.

I have turned the box off at the mains and reset it, but still no Joy.

is this common, and should I still be able to access my recordings

Re: Watching Recordings

nigea99 — Mon, 11 Mar 2024 13:07:17 GMT

@DarrenB08 wrote:

I've currently got a scaffold up, and it's been up for two weeks. I've had no sky satellite signal which was fine, because I was still able to watch recordings. This changed yesterday, now I can't watch recordings, or access any Apps, prime, Netflix, Iplayer etc. I get the message to use this service you need a satellite signal.

My mini box as als lost connection and my sky go app won't reconnect to my Sky q box.
I've tried reactivating and nothing happens.

I have turned the box off at the mains and reset it, but still no Joy.

is this common, and should I still be able to access my recordings

Hi @DarrenB08

Yes, unfortunately, this is normal.

The SKY Q boxes need a periodic 'keep alive' authorisation signal that is only sent via Satellite

Thus boxes will work until the next one is due but if it doesn't get a signal it then won't work for any functions until the Signal is restored and a new authorisation signal received

Re: Watching Recordings

Daniel0210 — Mon, 11 Mar 2024 13:05:37 GMT

@DarrenB08

The box will eventually fail to work if the no satellite signal issue due to the scaffolding is not rectified.