topic Sky remote not working in Sky Q

Sky remote not working

Angela455 — Sun, 10 Mar 2024 16:20:57 GMT

Hello

My Sky remote seems not to be working. I have switched off at the wall, waited and have switched back on. This just seemed to suddenly stop working and I only realised once I tried to use the remote to change a channel, although it had been working previously. Please can you help as I cannot change channel, or do anything.

thank you

Re: Sky remote not working

oldfella — Sun, 10 Mar 2024 16:21:53 GMT

@Angela455 wrote:

Hello

My Sky remote seems not to be working. I have switched off at the wall, waited and have switched back on. This just seemed to suddenly stop working and I only realised once I tried to use the remote to change a channel, although it had been working previously. Please can you help as I cannot change channel, or do anything.

thank you

Hi @Angela455

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Sky remote not working

Angela455 — Sun, 10 Mar 2024 16:22:29 GMT

However I can change channels using the up and down button, so it is not my battery

Re: Sky remote not working

Angela455 — Sun, 10 Mar 2024 16:33:05 GMT

Hello

Yes I have just done this and 'Your Sky Q remote is now paired to your Sky Q box via Bluetooth', and the next step is to 'Continue', but my remote is not working to 'Continue'. When I press the middle button to continue, nothing is happening. It seems that only some of the buttons are working????

Re: Sky remote not working

oldfella — Sun, 10 Mar 2024 16:41:04 GMT

@Angela455 wrote:

Hello

Yes I have just done this and 'Your Sky Q remote is now paired to your Sky Q box via Bluetooth', and the next step is to 'Continue', but my remote is not working to 'Continue'. When I press the middle button to continue, nothing is happening. It seems that only some of the buttons are working????

Hi @Angela455

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?