topic Re: I have 3 sky q mini boxes that are all saying no satalite signal in Sky Q

I have 3 sky q mini boxes that are all saying no satalite signal

Tony+mc21 — Sat, 09 Mar 2024 12:24:49 GMT

I have 3 sky q mini boxes and they are all saying no satellite signal.
I have upgraded my broadband and the engineer is due 21st March will this have something to do with it

Re: I have 3 sky q mini boxes that are all saying no satalite signal

Tom-W19 — Sun, 10 Mar 2024 10:19:59 GMT

Hi @Tony+mc21

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I have 3 sky q mini boxes that are all saying no satalite signal

Mr+Flibbles+86 — Tue, 12 Mar 2024 10:27:04 GMT

We are still looking to help you @Tony+mc21. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: I have 3 sky q mini boxes that are all saying no satalite signal

oldfella — Tue, 12 Mar 2024 10:46:20 GMT

@Tony+mc21 wrote:

I have 3 sky q mini boxes and they are all saying no satellite signal.
I have upgraded my broadband and the engineer is due 21st March will this have something to do with it

Hi @Tony+mc21

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above. Start with the mini nearest to the main Q box.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

As you are on Sky Broadband if the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

When you carry out the Network reset on the second mini you can use the first mini for WPS if nearer than the main Q box. Follow the same procedure for other mini.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.