topic Re: Sky q mini box dropping connection in Sky Q

Sky q mini box dropping connection

Raj24 — Sat, 09 Mar 2024 12:00:38 GMT

My broadband provider is Community Fibre. I'm having issues with my mini q boxes in that the connection drops and comes back (receive an error message "can't watch tv right now as there is connectivity issue between the mini box..."). The main box is working perfectly fine. Issue only occurring since moving broadband provider to Community Fibre. WiFi around the house is working perfectly fine too

Re: Sky q mini box dropping connection

Tom-W19 — Sun, 10 Mar 2024 10:10:29 GMT

Hi @Raj24

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q mini box dropping connection

Raj24 — Mon, 18 Mar 2024 17:33:01 GMT

no one has invited me to a private. The issue i am experiencing is now becoming extremely frustrating. Sky not following up is NOT good customer service at all. Please can someone get back to me ASAP.