topic Re: Sky Mini Box, Sky Go and Apps won’t work in Sky Q

Sky Mini Box, Sky Go and Apps won’t work

SBSB2 — Thu, 04 Jan 2024 10:02:19 GMT

Sky TV complaint Additional information: Last Saturday 30 December we reported that our sky mini box was not working and that it came up with the message “You don’t have the required subscription to use a Sky Q Mini box” this message is wrong as we do. Also the watch via Sky Go is not working and supplying the message “Your Sky Q Box is not enabled to connect to Sky Go” The Mini Box is displaying the error MR104. Finally all of the Apps (other than Peacock) have disappeared from the main box and when trying to access any apps tells us we need to upgrade our subscriptions which we have for them all plus some like iPlayer and ITVX do not need subscription. It has now been nearly a week and although customer services tried to fix it they could not and supposedly escalated this all telling us it would take 72 hours, this has now passed and nothing is resolved

Re: Sky Mini Box, Sky Go and Apps won’t work

Laing1 — Thu, 04 Jan 2024 11:12:24 GMT

@SBSB2 wrote:

Sky TV complaint Additional information: Last Saturday 30 December we reported that our sky mini box was not working and that it came up with the message “You don’t have the required subscription to use a Sky Q Mini box” this message is wrong as we do. Also the watch via Sky Go is not working and supplying the message “Your Sky Q Box is not enabled to connect to Sky Go” The Mini Box is displaying the error MR104. Finally all of the Apps (other than Peacock) have disappeared from the main box and when trying to access any apps tells us we need to upgrade our subscriptions which we have for them all plus some like iPlayer and ITVX do not need subscription. It has now been nearly a week and although customer services tried to fix it they could not and supposedly escalated this all telling us it would take 72 hours, this has now passed and nothing is resolved

@SBSB2 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

but

I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Mini Box, Sky Go and Apps won’t work

Mr+Flibbles+86 — Thu, 04 Jan 2024 11:30:03 GMT

Thanks for escalating this. We’ve sent an invite to @SBSB2 to chat.

Re: Sky Mini Box, Sky Go and Apps won’t work

SBSB2 — Thu, 04 Jan 2024 12:36:27 GMT

@Laing1 Thank you for your responses and help. I was aware that this was not for Sky customer service and was looking from help from the community to see if anyone else was having or had these problems. I just copied my complaint info as felt it explained our situation. Sky have reached out to me and tried to help but unfortunately still not fixed but it could

take up to 24 hours but honestly it's been nearly a week, we've called 4 times and so far nothing has worked 😞

Re: Sky Mini Box, Sky Go and Apps won’t work

Orc4dian — Sun, 10 Mar 2024 07:43:08 GMT

was this ever resolved? I have the same problem and despite many calls to Sky the issue still isnt resolved