topic Re: Message saying problem with network connection in Sky Q

Message saying problem with network connection

FionaY1 — Fri, 08 Mar 2024 20:41:46 GMT

Message on tv since yesterday saying problem with network connection. Followed instructions on tv, reset router twice, switched off tv and Sky Q box twice. Satellite signal good and 4 green lights on router. Tablet and phone can connect to internet

Re: Message saying problem with network connection

Tom-W19 — Sat, 09 Mar 2024 10:59:15 GMT

Hi @FionaY1

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Message saying problem with network connection

FionaY1 — Sat, 09 Mar 2024 11:03:29 GMT

Thank you. Managed to get network connection problem solved by myself. Sky HelpDesk no help at all as I could neither hear nor understand the person on the phone!

Re: Message saying problem with network connection

Lisa-P1987 — Mon, 11 Mar 2024 11:52:35 GMT

Thanks for the update, we will close the chat invite for you.