topic Re: Sky Q Mini Box pixelation in Sky Q

Sky Q Mini Box pixelation

Nicsym — Wed, 06 Mar 2024 12:04:37 GMT

I have recently moved address and set my Sky Q box and Mini Box up. The main Sky Q box seems to be working all ok, but the Mini Box all of a sudden is having live TV Pixelation problems. Also when i watch a recording on the Mini Box the pixelation is also happening. I have done the reset suggested solution on both Sky Q main box and then the Sky Mini Box in resetting them both. Also i have reset the Mini Box Networl settings to link up with the Sky Q main box. On top of this just in case, i replaced the HDMi cable on the Sky Mini Box to a very decent one. Unfortunately none of the above recomended changes to solve this probelm have worked. Is it time to call a engineer out from Sky to check if the Dish is set correctly, as this was already installed at the house when i moved into it, and not had an engineer come out to the new house since i moved 2 weeks ago over. On the main Sky Q box the reception is showing at 70% good reception.

Re: Sky Q Mini Box pixelation

Mr+Flibbles+86 — Thu, 07 Mar 2024 10:08:25 GMT

Hi there @Nicsym, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q Mini Box pixelation

Tom-W19 — Sat, 09 Mar 2024 10:14:03 GMT

Hi @Nicsym

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Q Mini Box pixelation

Nicsym — Sat, 09 Mar 2024 10:36:13 GMT

Nobody contacted me even though it was esculated

Re: Sky Q Mini Box pixelation

Nicsym — Sat, 09 Mar 2024 10:39:17 GMT

Nobody contacted me after it being eaculated?