topic Re: Asking me to update subscription to download on demand in Sky Q

Asking me to update subscription to download on demand

Bagster — Fri, 08 Mar 2024 00:36:16 GMT

Every time I try to download an on demand programme and am getting 'to use this service, you need to upgrade your sky subscription'

i have skyHD and have checked downloads are downloading in HD rather than UHD in settings, have even changed downloads to SCD and it's still not working. Have tried everything and reset settings completely.

anyone have any idea why this isn't working? Means I can't download anything but scheduled recordings are still working

Re: Asking me to update subscription to download on demand

Laing1 — Fri, 08 Mar 2024 02:33:56 GMT

@Bagster wrote:

Every time I try to download an on demand programme and am getting 'to use this service, you need to upgrade your sky subscription'

i have skyHD and have checked downloads are downloading in HD rather than UHD in settings, have even changed downloads to SCD and it's still not working. Have tried everything and reset settings completely.

anyone have any idea why this isn't working? Means I can't download anything but scheduled recordings are still working

@Bagster I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Asking me to update subscription to download on demand

Tom-W19 — Sat, 09 Mar 2024 09:23:16 GMT

Thanks for escalating. We've sent an invite to @Bagster.

Re: Asking me to update subscription to download on demand

Tom-W19 — Mon, 11 Mar 2024 09:31:10 GMT

Hi @Bagster

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Asking me to update subscription to download on demand

Bagster — Tue, 12 Mar 2024 14:03:54 GMT

Hello, please can you activate the help button again? I was away from home so was unable to do it within 48 hours

Re: Asking me to update subscription to download on demand

caesarome — Tue, 12 Mar 2024 18:01:05 GMT

@Bagster

I have alerted Sky again for you but same as before in that if you don't respond within 48 hours it will be closed again.

Re: Asking me to update subscription to download on demand

Lisa-P1987 — Tue, 12 Mar 2024 18:09:42 GMT

Thanks for escalating this. We’ve sent @Bagster an invite to chat.

Re: Asking me to update subscription to download on demand

caesarome — Tue, 12 Mar 2024 18:10:20 GMT

@Lisa-P1987

This needs to go to @Bagster and not me !

Edit - nice edit !

Re: Asking me to update subscription to download on demand

Lisa-P1987 — Tue, 12 Mar 2024 18:10:18 GMT

Thanks, I have closed the chat for you and sent it to the OP

Re: Asking me to update subscription to download on demand

Addie15 — Fri, 15 Mar 2024 09:39:39 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need to help, please let us know so we can re-escalate this for you. Thanks.