topic Re: Losing television menu in Sky Q

Losing television menu

Dennisoak — Tue, 05 Mar 2024 10:25:26 GMT

im having issues with the second sky q box. It keeps losing the television menu so I can't scroll to see what's on. It happens at least and sometimes more than once a week. It means always having to reboot both boxes which can be a pain. Can anyone help.
thanks

Re: Losing television menu

Addie15 — Wed, 06 Mar 2024 09:13:21 GMT

Hi there, @Dennisoak. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Losing television menu

Lisa-P1987 — Fri, 08 Mar 2024 09:24:15 GMT

We are still looking to help you @Dennisoak . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Losing television menu

LAUE — Fri, 08 Mar 2024 15:36:38 GMT

My handset is not working, can't change any channel

Re: Losing television menu

Daniel0210 — Fri, 08 Mar 2024 16:05:22 GMT

@LAUE
Your issue is different to that the original poster was facing. After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.