topic Re: Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!! in Sky Q

Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!!

KP35 — Thu, 07 Mar 2024 13:50:11 GMT

I have an issue with my sky q mini box. I've tried all the help online and nothing is working. All I want is to speak to someone yet you seem to have made that absolutely impossible? Customer services for sky used to be fantastic, now it's a joke

Re: Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!!

Chodley — Thu, 07 Mar 2024 13:55:12 GMT

Not sure if a rhetorical question but obviously to save money.

Re: Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!!

GD1 — Thu, 07 Mar 2024 13:58:48 GMT

@KP35 wrote:

I have an issue with my sky q mini box. I've tried all the help online and nothing is working. All I want is to speak to someone yet you seem to have made that absolutely impossible? Customer services for sky used to be fantastic, now it's a joke

Nothing to do with "us" as we are all customers here.

Re: Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!!

KP35 — Thu, 07 Mar 2024 14:01:19 GMT

It says on the links when you sign in sky employees are present too

Re: Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!!

GD1 — Thu, 07 Mar 2024 14:05:27 GMT

@KP35 Yes but even they are not responsible for the IVR system.

If you could explain what issue you are having the forum can provide help & advice.