topic Re: Returning equipment in Sky Q

Returning equipment

Johnd9 — Thu, 07 Mar 2024 12:05:54 GMT

I have just received an email reminding me to return the sky equipment. However this has been posted to you and I have also received a confirmation email from yourselves to that affect. I had to post both Sky Q and broadband units together as the box for SkyQ was too small

Re: Returning equipment

Morg1 — Thu, 07 Mar 2024 12:14:26 GMT

I have got the box you send out so u can return in

Re: Returning equipment

Johnd9 — Thu, 07 Mar 2024 12:20:39 GMT

Aghh good , so you can confirm that you have received all equipment

Re: Returning equipment

Morg1 — Thu, 07 Mar 2024 12:27:49 GMT

No I'm still waiting for you guy to send me out one so I can post it to you

Re: Returning equipment

Daniel0210 — Thu, 07 Mar 2024 12:32:35 GMT

@Johnd9
I’m afraid you aren’t contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other.

Have you kept your proof of posting?

Unipart are the company that deal with returns. Prior to Christmas returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Returning equipment

Daniel0210 — Thu, 07 Mar 2024 12:33:49 GMT

@Morg1
I’m afraid you aren’t contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other.

You have a totally different issue to that of @Johnd9 If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returning equipment

Morg1 — Thu, 07 Mar 2024 16:50:48 GMT

Thanks it's just the mini you need back not no good and yeah I understand but I don't know what more I can do other them messge on this I hope you understand

Re: Returning equipment

Daniel0210 — Thu, 07 Mar 2024 16:56:58 GMT

@Morg1

You don't seem to be understanding my reply.

We are customers. You are not talking to Sky.
If Sky haven't sent you return packaging you need to use your own. You are responsible for returning loaned equipment.