topic Re: Connection Issues in Sky Q

Connection Issues

Jessie89 — Wed, 06 Mar 2024 21:54:45 GMT

I have an issue with my Main Sky Q box not connecting to the Internet. I received an error message stating the router (From Sky) Has no IP address no matter how many times I try to reset it or turn it off/on it doesn't make the slightest difference. All other devices/Sky boxes Can connect Just not the main one that's less than 5 feet from the router.

Re: Connection Issues

Mr+Flibbles+86 — Thu, 07 Mar 2024 10:23:36 GMT

Hi there @Jessie89, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection Issues

Tom-W19 — Sat, 09 Mar 2024 10:31:40 GMT

Hi @Jessie89

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.