topic Re: Return labels in Sky Q

Return labels

S70GLN — Mon, 17 Apr 2023 10:11:02 GMT

Hello- I have a question? Which label goes on what box? I have two labels for my returns, and I have two labels- but the labels have two differant return address's on them? So which one goes where?

Re: Return labels

SlenderRobert — Mon, 17 Apr 2023 12:00:52 GMT

@S70GLN wrote:
Hello- I have a question? Which label goes on what box? I have two labels for my returns, and I have two labels- but the labels have two differant return address's on them? So which one goes where?

When I returned Sky equipment my broadband router went to the Bermuda Park, Nuneaton address and the Sky Q box went to Unipart Logistics. Does that match what you're trying to return?

Take a photo of each of the labels before you send the packages - just so you have a record of the tracking number in case they disappear into the abyss of Sky returns...

Re: Return labels

caesarome — Mon, 17 Apr 2023 12:49:49 GMT

Also when returning these @S70GLN it is important that you get and retain proof of posting for the both of them.

Re: Return labels

S70GLN — Mon, 17 Apr 2023 13:55:05 GMT

So I actually phoned sky and asked them and they said just to send it to the Nuneaton address. I posted it all in one box and got the receipt of postage. So off they went! I have seen ssooo many people saying they've been charged etc but I'm adamant that I've took the right steps... so hopefully no extra charge 😩

Re: Return labels

Dallen9798 — Mon, 17 Apr 2023 14:03:21 GMT

@S70GLN

Aslong as you keep the receipt from the post office so sky can check the tracking number as proof in the future if needed you'll be fine

Re: Return labels

James133 — Tue, 12 Dec 2023 15:29:57 GMT

Did anyone get charged in the end for sending everything to the Nuneaton address?

Re: Return labels

Jim2221 — Wed, 06 Mar 2024 16:06:06 GMT

Do I have to put my name and address and account number in the returns box

Re: Return labels

Daniel0210 — Wed, 06 Mar 2024 16:21:24 GMT

@Jim2221

You may want to put a note inside with your account number and a list of equipment that is included but it's not essential. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.