topic Re: Signal Drop Out in Sky Q

Signal Drop Out

haylo8 — Wed, 06 Mar 2024 08:38:58 GMT

We are having trouble getting our Sky Plus Main Box and mini boxes to connect to our broadband . It keeps dropping out and for the last 2 days its been very poor. Our Broadband is working perfectly with laptops etc so we guess the problem might be the hardware from Sky. We have had it for a long time so maybe needs replacing. We are Sky Diamond members but cant seem to find anyone to talk to about this. We have tried all the options to reboot etc but this keeps happening. Most days we are getting drop out.

Any suggestions greatly welcome.

Re: Signal Drop Out

Mark39 — Wed, 06 Mar 2024 08:42:03 GMT

Can you confirm whether you have Sky+, or Sky Q?

Re: Signal Drop Out

haylo8 — Wed, 06 Mar 2024 08:45:24 GMT

Its Sky Q

Re: Signal Drop Out

haylo8 — Wed, 06 Mar 2024 08:47:55 GMT

When I check on the App it says its a problem with the Broadband ( provided by Virgin)

Re: Signal Drop Out

Mark39 — Wed, 06 Mar 2024 08:57:35 GMT

@haylo8 wrote:

Its Sky Q

You posted in the Sky+ forum. I'll move the thread to a more suitable forum.

Re: Signal Drop Out

haylo8 — Wed, 06 Mar 2024 08:59:35 GMT

Sorry I think it was because I first thought thats what we had. I'm a bit of a rookie at this.