Sky blacking out intermittently

cocacola14 — Tue, 07 Mar 2023 11:28:41 GMT

Hi yesterday my Sky Box kept blinking out and going black for a few seconds before returning to the program. This happened on any TV channel and any App. To exclude it being a TV issue we disconnected Sky and used alternative input and all was fine.
It is doing the exact same this morning. It also appears on any recorded program.
we have rebooted Sky Q box. Looking for anything else we could try.

Re: Sky blacking out intermittently

oldfella — Tue, 07 Mar 2023 11:32:06 GMT

@cocacola14 wrote:

Hi yesterday my Sky Box kept blinking out and going black for a few seconds before returning to the program. This happened on any TV channel and any App. To exclude it being a TV issue we disconnected Sky and used alternative input and all was fine.
It is doing the exact same this morning. It also appears on any recorded program.
we have rebooted Sky Q box. Looking for anything else we could try.

Hi @cocacola14

Try disconnecting and then reconnecting the HDMI cable.

If it still happens try another HDMI cable if you have one.

You can also try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky blacking out intermittently

Glynn+Archibald — Tue, 05 Mar 2024 21:09:31 GMT

This did not help.

Have now scheduled an engineer to come out.

topic Re: Sky blacking out intermittently in Sky Q

Sky blacking out intermittently

Re: Sky blacking out intermittently

Re: Sky blacking out intermittently