topic Re: Sky tv keeps going off in Sky Q

Sky tv keeps going off

GKo — Tue, 05 Mar 2024 09:36:11 GMT

Hello,

My Sky TV has been going off for days now.

I would get only about one hour of tv before it goes off and starts saying - "there is a problem with your satellite".

I am also unable to record any tv as well, its a nightmare.

Re: Sky tv keeps going off

Mark39 — Tue, 05 Mar 2024 09:42:06 GMT

Check your signal strengths: Services > Settings > Signal

The white part of all four bars should be at least half way across.

Re: Sky tv keeps going off

Annie+UK — Tue, 05 Mar 2024 09:42:45 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

Re: Sky tv keeps going off

Padam_Padam — Tue, 05 Mar 2024 09:44:49 GMT

@GKo wrote:
Hello,

My Sky TV has been going off for days now.
I would get only about one hour of tv before it goes off and starts saying - "there is a problem with your satellite".
I am also unable to record any tv as well, its a nightmare.

Sky don't offer support for Sky+ any more as the system is now obsolete. You could enquire about an upgrade to Sky Q, whereupon an engineer would visit you and install a new LNB on your satellite dish and check all cabling. This would require a new contract to be agreed upon.

If you'd rather stick with Sky+ then you'll need to contact an independent local satellite installer to come and check your dish & cabling.

Re: Sky tv keeps going off

GKo — Tue, 05 Mar 2024 09:55:17 GMT

Sorry, my box is Sky Q not Sky +.

Does that make a difference?

Re: Sky TV keeps going off

PandJ2020 — Tue, 05 Mar 2024 10:01:19 GMT

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

...but will likely require an engineer to check your dish/LNB

Re: Sky tv keeps going off

Padam_Padam — Tue, 05 Mar 2024 10:11:11 GMT

@GKo wrote:
Sorry, my box is Sky Q not Sky +.
Does that make a difference?

Yes. Sky Q is supported by Sky. Follow the troubleshooting here and if you are still having issues there will be a phone number to call at the end:

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

Re: Sky tv keeps going off

GD1 — Tue, 05 Mar 2024 10:12:46 GMT

@GKo Your duplicate thread created for the same issue has been removed as you already have this one active and have received replies.