topic Re: I cannot receive MY5 on my Q box in Sky Q

I cannot receive MY5 on my Q box

alexrowan — Sat, 05 Aug 2023 17:27:33 GMT

I've had a Q box for many months and have never worked out how to access the MY5 channel.

Re: I cannot receive MY5 on my Q box

xenon81 — Sat, 05 Aug 2023 18:48:12 GMT

The My5 app isn't available on Sky Q but you can access a lot of it by going to Home, Catch Up TV, Channel 5.

Re: I cannot receive MY5 on my Q box

doveridge — Wed, 27 Dec 2023 15:58:27 GMT

Me neither please advise

Re: I cannot receive MY5 on my Q box

doveridge — Wed, 27 Dec 2023 16:01:25 GMT

Sky just help.I cannot get Chanel 5 on mu skybox q

Re: I cannot receive MY5 on my Q box

Daniel0210 — Wed, 27 Dec 2023 16:29:57 GMT

@doveridge
I’m afraid you are not contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other.

My5 or channel 5? Have you followed the advice previously provided by @xenon81

Re: I cannot receive MY5 on my Q box

Forever+Customer — Mon, 04 Mar 2024 19:19:59 GMT

Seriously? My5 app works on my old LG TV but not on more modern Sky Q box?

Jeez.....

Re: I cannot receive MY5 on my Q box

Marybr — Wed, 06 Mar 2024 16:09:54 GMT

I find it very disappointing that I can't view My5 any more, now that I have a Q box. I missed the first episode of a series several weeks ago, (I prefer to binge watch) and there is no way to watch it now. With other channels l can watch a lost episode via their streaming service.

Re: I cannot receive MY5 on my Q box

nigea99 — Wed, 06 Mar 2024 16:59:16 GMT

@Marybr wrote:

I find it very disappointing that I can't view My5 any more, now that I have a Q box. I missed the first episode of a series several weeks ago, (I prefer to binge watch) and there is no way to watch it now. With other channels l can watch a lost episode via their streaming service.

@Marybr

What did you have before that enabled you to use the My5 app & is there any reason you can't use it ?

Re: I cannot receive MY5 on my Q box

Laing1 — Wed, 06 Mar 2024 17:08:00 GMT

@Marybr @Forever+Customer afraid Sky cant just add the my5 app to the Q box they have to have an agreement with channel 5 if they dont agree then afraid Sky cant add it

Re: I cannot receive MY5 on my Q box

Forever+Customer — Wed, 06 Mar 2024 22:05:23 GMT

Yes I guessed as much but let's face it this is childish petty behaviour between the service providers over a service that is free across every smart TV on the market today. The customer has to put up with these stupid shortcomings because they can't be bothered to reach a common sense agreement. Always £££££ before customer service.

Re: I cannot receive MY5 on my Q box

Mags2202 — Wed, 02 Oct 2024 21:44:33 GMT

Just come to search for myfive now and find if you upgrade to sky glass you can get it but it does not list in the apps for sky q.

So a free channel is only available if you pay Sky more money than you are paying already?

Is that the nub of it?

Re: I cannot receive MY5 on my Q box

xenon81 — Wed, 02 Oct 2024 21:48:06 GMT

Which programme are you looking for? Although the My5 app isn't on Sky Q, most of the programmes can be accessed in the Channel 5 catch up section.

Re: I cannot receive MY5 on my Q box

Laing1 — Thu, 03 Oct 2024 16:08:49 GMT

@Mags2202 wrote:

Just come to search for myfive now and find if you upgrade to sky glass you can get it but it does not list in the apps for sky q.

So a free channel is only available if you pay Sky more money than you are paying already?

Is that the nub of it?

@Mags2202 the problem is that Sky will not have an agreement with the CH5 to use the app on Q whether that has something to do with Sky or whether it is some problem from CH5 we would be guessing

Re: I cannot receive MY5 on my Q box

Geoff2ey — Thu, 12 Dec 2024 19:41:41 GMT

Not good enough. The programmes are time limited and not all the series of any particular programme are available.

I prefer the comment which said "you can get this free programme (my5) by paying Sky extra money for it via Sky glass"

Re: I cannot receive MY5 on my Q box

Geoff2ey — Thu, 12 Dec 2024 19:46:15 GMT

Yes but that's not the viewer's problem - all smart TV's come with my5 so it's obviously not expensive or they wouldn't do it.

Anyone know Sky's official response?

Re: I cannot receive MY5 on my Q box

PandJ2020 — Thu, 12 Dec 2024 20:05:11 GMT

@Geoff2ey wrote:
Anyone know Sky's official response?

Why not call them and ask? You won't get one here...

Perhaps you can contact Ch5 too?

Re: I cannot receive MY5 on my Q box

xenon81 — Thu, 12 Dec 2024 20:48:15 GMT

@Geoff2ey wrote:
Not good enough. The programmes are time limited and not all the series of any particular programme are available.
I prefer the comment which said "you can get this free programme (my5) by paying Sky extra money for it via Sky glass"

Which programme are you looking for? No one ever gives examples of which programmes are missing on Sky Q compared to the full app. I've just looked at the current featured programmes on My5 such as Blindspot, Blue Bloods, The Following, Nashville and all are available, in full, within the C5 catch-up section on Sky Q. The expiry dates are the same on both platforms.

Re: I cannot receive MY5 on my Q box

Geoff2ey — Sat, 14 Dec 2024 10:50:24 GMT

I surrender! I looked on the app for previous episodes of "The Madame Blanc mysteries", and they aren't there either!

Maybe UKDrama or similar will pick them up sometime.

Re: I cannot receive MY5 on my Q box

Chodley — Sat, 14 Dec 2024 10:58:36 GMT

@Geoff2ey wrote:
Yes but that's not the viewer's problem - all smart TV's come with my5 so it's obviously not expensive or they wouldn't do it.
Anyone know Sky's official response?

Developing , testing and maintaining an app for an extra variant of hardware is always additional cost. For channel 5. That's the most likely reason it isn't available on Q. Especially given it already has the catchup library so as far as they're concerned, much of the content (and ads) is getting to eyeballs anyway so why waste resources.

Re: I cannot receive MY5 on my Q box

Rubyduby88 — Wed, 12 Feb 2025 16:06:01 GMT

This is very bad! I pay alot of money and have been a loyal customer for over 20 years. This channel should be a given!