https://helpforum.sky.com/t5/Sky-Q/Please-ensure-the-correct-viewing-card-is-inserted-with-the-chip-facing-up/m-p/4579753#M634419 <P>I cant get off the message unless I go to terrestrial TV. Defeats the object of paying for Sky!</P> Mon, 04 Mar 2024 19:12:23 GMT ADRIANM1 2024-03-04T19:12:23Z https://helpforum.sky.com/t5/Sky-Q/Please-ensure-the-correct-viewing-card-is-inserted-with-the-chip-facing-up/m-p/4501848#M618003 This error appeared out of the blue overnight. I have seen similar reports of this error in the community but no solution thar works. I've tried cleaning the chip and reinserting the card and I have also checked Settings - System info and it shows no card inserted. A previous response to this fault flagged by another community member was responded to privately and it is not clear if this fixed the fault. Please can someone advise? Thu, 07 Dec 2023 09:28:15 GMT https://helpforum.sky.com/t5/Sky-Q/Please-ensure-the-correct-viewing-card-is-inserted-with-the-chip-facing-up/m-p/4501848#M618003 Bendyone 2023-12-07T09:28:15Z https://helpforum.sky.com/t5/Sky-Q/Please-ensure-the-correct-viewing-card-is-inserted-with-the-chip-facing-up/m-p/4501854#M618004 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3919726">@Bendyone</a>&nbsp;wrote:<BR />This error appeared out of the blue overnight. I have seen similar reports of this error in the community but no solution thar works. I've tried cleaning the chip and reinserting the card and I have also checked Settings - System info and it shows no card inserted. A previous response to this fault flagged by another community member was responded to privately and it is not clear if this fixed the fault. Please can someone advise?<HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3919726">@Bendyone</a>&nbsp;Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?</P> Thu, 07 Dec 2023 09:30:41 GMT https://helpforum.sky.com/t5/Sky-Q/Please-ensure-the-correct-viewing-card-is-inserted-with-the-chip-facing-up/m-p/4501854#M618004 Quoman7 2023-12-07T09:30:41Z https://helpforum.sky.com/t5/Sky-Q/Please-ensure-the-correct-viewing-card-is-inserted-with-the-chip-facing-up/m-p/4579753#M634419 <P>I cant get off the message unless I go to terrestrial TV. Defeats the object of paying for Sky!</P> Mon, 04 Mar 2024 19:12:23 GMT https://helpforum.sky.com/t5/Sky-Q/Please-ensure-the-correct-viewing-card-is-inserted-with-the-chip-facing-up/m-p/4579753#M634419 ADRIANM1 2024-03-04T19:12:23Z