topic Re: Sky Multiroom not working in Sky Q

Sky Multiroom not working

Kevan2 — Mon, 04 Mar 2024 15:28:56 GMT

I have Sky Multiroom. Since the weekend the TV that is in the kitchen is not being responsive to the Sky Remote. I have changed the SKy remote with one that is working successfully in another room and I have changed the Magic Eye that is working successfully in another room. Yet, the problem still exists.

Any advice please

thanks

Kevan

Re: Sky Multiroom not working

Daniel0210 — Mon, 04 Mar 2024 15:41:38 GMT

@Kevan2
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Sky Multiroom not working

TimmyBGood — Mon, 04 Mar 2024 16:32:25 GMT

@Kevan2 wrote:

I have Sky Multiroom.

I have changed the Magic Eye that is working successfully in another room.

Multiroom with Sky+ or Multiscreen with Sky Q (where you've posted)?

'Magic Eye' suggests Sky+

Re: Sky Multiroom not working

Kevan2 — Tue, 27 Aug 2024 13:36:17 GMT

The problem seems to be with the TV and not the Magic Eye. I have tried 2 magic eyes that work successfully in other rooms but not on the tv in the kitchen

Re: Sky Multiroom not working

Daniel0210 — Tue, 27 Aug 2024 13:37:58 GMT

@Kevan2

So as asked previously do you have Sky+ or Sky Q (where you've posted)?

A 'working' Magic Eye is not working on one of my TVs

Kevan2 — Tue, 27 Aug 2024 13:45:15 GMT

The magic eye connected to the kitchen tv has stopped working. I've proved that the magic eye is working fine as I have tested it on another tv. I have also taken a Magic Eye that is working on another tv but it does not work on the kitchen tv. I'm assuming therefore that there is an issue with the kitchen tv. Help please? thanks

Kevan

Re: A 'working' Magic Eye is not working on one of my TVs

Daniel0210 — Tue, 27 Aug 2024 13:48:53 GMT

@Kevan2

You still haven't clarified which Sky platform you have Sky Q or Sky+?

Re: A 'working' Magic Eye is not working on one of my TVs

MightyQuinn — Tue, 27 Aug 2024 13:50:57 GMT

Hi @Kevan2 You haven't answered the question, do you have Sky Q or Sky+HD? The confusion is, Sky Q does not support the old magic eye.