topic return sky equipment in Sky Q

return sky equipment

L_W1975 — Mon, 04 Mar 2024 11:52:02 GMT

I have cancelled my sky as I am out of contract , they have sent me a box to return this . How long do you get to rerturn this . I hve had a bereavment and finding this hard. The oive chat is not working, I dont want to speak on the phone, struggling to do the label via post office and its ahrd all this to deal with the pressure .

Any ideas

Re: return sky equipment

PandJ2020 — Mon, 04 Mar 2024 12:08:24 GMT

You should have cancellation instructions as below:

"You will need to return the Sky owned equipment within 60 days of us sending you the necessary packaging and instructions, otherwise you will be charged a non-return charge for each piece of equipment you fail to return"

Re: return sky equipment

Daniel0210 — Mon, 04 Mar 2024 12:35:54 GMT

@L_W1975

It's worth noting that Sky will send reminders and warnings of non return fees being implemented a lot earlier than 60 days. It's in your own interest to return the equipment as soon as you can and keep your proof of posting indefinitely.

Re: return sky equipment

lettice — Mon, 04 Mar 2024 12:38:25 GMT

Have a read of the different options here for returning your Sky equipment, like printing the labels at a post office or asking Royal Mail to collect from your home, where they will bring the labels to attach.

https://www.sky.com/help/articles/return-tv-broadband