topic Re: I have no sound on my Q Box in Sky Q

I have no sound on my Q Box

BGT — Mon, 04 Mar 2024 10:53:46 GMT

I've just moved some furniture around and now my Q Box has no sound

PandJ2020 — Mon, 04 Mar 2024 11:17:22 GMT

The most likely explanation would be the TV is muted or volume has been decreased to 0.

BGT — Mon, 04 Mar 2024 11:24:25 GMT

Tried mute/unmute volume up high - still no sound though 🙁

also rebooted sky box (twice)

PandJ2020 — Mon, 04 Mar 2024 11:31:09 GMT

Are you using the TV remote instead of the Q remote?

lettice — Mon, 04 Mar 2024 11:45:14 GMT

Follow the advice on this Sky help page, it takes you through in steps for some checks to try and sort problems with loss of sound;

oldfella — Mon, 04 Mar 2024 11:55:07 GMT

@BGT wrote:

Tried mute/unmute volume up high - still no sound though 🙁

also rebooted sky box (twice)

Have you tried rebooting your TV set not just the Q box?

BGT — Mon, 04 Mar 2024 17:57:30 GMT

Many thanks

that worked 👍