topic Re: Sky Q box crashes when you press Home Button on remote in Sky Q

Sky Q box crashes when you press Home Button on remote

Ajb3430 — Fri, 01 Mar 2024 18:06:22 GMT

Having issues with Sky Q box all day. Everytime we pressed the Home button on the remote the box crashed. After unplugging and waiting a few minutes, the box would a) either no start up, so unplugged again b) would start up but freeze at Hello page c) Would start up and SKy Q Mini's would work but main box would crash if you pressed a button on the remote. Nave now just restarted and frozen on Step 1 of 2 on Software update with red light blinking between red and green. Any thoughts?

Re: Sky Q box crashes when you press Home Button on remote

Addie15 — Sat, 02 Mar 2024 08:36:10 GMT

Hi there, @Ajb3430. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box crashes when you press Home Button on remote

Addie15 — Mon, 04 Mar 2024 08:37:30 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Q box crashes when you press Home Button on remote

Ajb3430 — Mon, 04 Mar 2024 12:27:14 GMT

Nobody contacted me.

It's sorted now anyway.