topic Re: Q box not connected to wifi in Sky Q

Q box not connected to wifi

marcus300475 — Sun, 03 Mar 2024 14:35:57 GMT

My q box is not connected to my router, all other devices are connected and router speed is fast. I've reset q box and router still no connection, manually found router and entered passcode and it's still not connecting? Anyone else having problems ?

Re: Q box not connected to wifi

Addie15 — Mon, 04 Mar 2024 08:33:12 GMT

Hi there, @marcus300475. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Q box not connected to wifi

Addie15 — Wed, 06 Mar 2024 09:18:21 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.