https://helpforum.sky.com/t5/Sky-Q/Remote-problems/m-p/4578214#M634133 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3986591">@Ga1L1900</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.</P> Sat, 02 Mar 2024 14:41:38 GMT Daniel0210 2024-03-02T14:41:38Z https://helpforum.sky.com/t5/Sky-Q/Remote-problems/m-p/4578203#M634131 <P>My remote has to be waved about to connect to the sky tv box. Do I need a new one and if so how do I get it?&nbsp;</P> Sat, 02 Mar 2024 14:27:19 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-problems/m-p/4578203#M634131 Ga1L1900 2024-03-02T14:27:19Z https://helpforum.sky.com/t5/Sky-Q/Remote-problems/m-p/4578214#M634133 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3986591">@Ga1L1900</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.</P> Sat, 02 Mar 2024 14:41:38 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-problems/m-p/4578214#M634133 Daniel0210 2024-03-02T14:41:38Z