topic Sports channels wont work but when I press the red button, theyre already added to subscription!? in Sky Q

Sports channels wont work but when I press the red button, theyre already added to subscription!?

Tonib123 — Sat, 02 Mar 2024 12:40:00 GMT

I have Sky Sports Football and Sky Sports HD content packs, but all of the Sky sports football channels are showing up as 'not included in your subscription'. When I press red, it says theure already included in my subscription! (Error DSU_508).

NB. I upgraded my subscription weeks ago!

Re: Sports channels wont work but when I press the red button, theyre already added to subscription!

caesarome — Sat, 02 Mar 2024 13:13:51 GMT

@Tonib123

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Sports channels wont work but when I press the red button, theyre already added to subscripti...

Greenfingers001 — Sat, 02 Mar 2024 13:20:04 GMT

Thanks for escalating this. We’ve sent @Tonib123 an invite to chat.

Re: Sports channels wont work but when I press the red button, theyre already added to subscripti...

Lisa-P1987 — Mon, 04 Mar 2024 12:36:21 GMT

We are still looking to help you @Tonib123 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sports channels wont work but when I press the red button, theyre already added to subscripti...

Tonib123 — Mon, 04 Mar 2024 14:43:38 GMT

Sorry I missed the chance to respond in time. I still need help with this

Re: Sports channels wont work but when I press the red button, theyre already added to subscripti...

Mr+Flibbles+86 — Mon, 04 Mar 2024 14:50:40 GMT

Hi there @Tonib123 , I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sports channels wont work but when I press the red button, theyre already added to subscription!

behemoth81 — Sun, 01 Sep 2024 21:34:26 GMT

I have the same problem with trying to watch sky sports football channel. All the other sports are working and I have the full sports package. Did you found out how to fix this?

thanks