https://helpforum.sky.com/t5/Sky-Q/Is-anybody-having-an-issue-cancelling-their-contract-because-their-account-is-locked-on-pre-active/m-p/4578099#M634097 <P>Is anybody having an issue cancelling their contract because their account is locked on pre-active following a request to be upgraded?</P><P>I still haven't received the upgrade and it's 2 weeks since the request. Disappointed with the service so have requested to cancel only to find out that due to the technical</P><P>issue with the upgrade they cannot cancel my account either. Just wondered if this was just a one off issue with me or if anyone else has experienced it</P> Sat, 02 Mar 2024 12:10:28 GMT Debbie33 2024-03-02T12:10:28Z https://helpforum.sky.com/t5/Sky-Q/Is-anybody-having-an-issue-cancelling-their-contract-because-their-account-is-locked-on-pre-active/m-p/4578099#M634097 <P>Is anybody having an issue cancelling their contract because their account is locked on pre-active following a request to be upgraded?</P><P>I still haven't received the upgrade and it's 2 weeks since the request. Disappointed with the service so have requested to cancel only to find out that due to the technical</P><P>issue with the upgrade they cannot cancel my account either. Just wondered if this was just a one off issue with me or if anyone else has experienced it</P> Sat, 02 Mar 2024 12:10:28 GMT https://helpforum.sky.com/t5/Sky-Q/Is-anybody-having-an-issue-cancelling-their-contract-because-their-account-is-locked-on-pre-active/m-p/4578099#M634097 Debbie33 2024-03-02T12:10:28Z