topic Re: Main box not connecting to mini box in Sky Q

Main box not connecting to mini box

Sayema — Tue, 27 Feb 2024 13:29:13 GMT

The main box is not connecting with the mini box, the blue q has disappeared and not lighting up. The second tv just keeps saying no signal.

Re: Main box not connecting to mini box

Greenfingers001 — Wed, 28 Feb 2024 08:23:54 GMT

Hi there @Sayema , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Main box not connecting to mini box

Mr+Flibbles+86 — Fri, 01 Mar 2024 08:37:17 GMT

We are still looking to help you @Sayema . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Main box not connecting to mini box

Quoman7 — Fri, 01 Mar 2024 09:06:37 GMT

@Sayema wrote:

The main box is not connecting with the mini box, the blue q has disappeared and not lighting up. The second tv just keeps saying no signal.

Hi @Sayema Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with the Mini box?

Re: Main box not connecting to mini box

Laing1 — Fri, 01 Mar 2024 11:49:04 GMT

@Sayema wrote:

The main box is not connecting with the mini box, the blue q has disappeared and not lighting up. The second tv just keeps saying no signal.

@Sayema are you sure that the second TV is on the correct HDMI input with the mini box turned on and showing the green light try using your TV remote and going through your HDMI inputs by pressing the source button on your TV remote