topic Re: Contacting customer services in Sky Q

Contacting customer services

TB10 — Fri, 17 Nov 2023 20:03:27 GMT

Does anyone know if there is an email address for customer services? I am a new customer and have an issue with my account (which says I'm not a customer and have no documents/orders etc., despite them setting up my Sky Q today). The emails I received after initially signing up said you can contact customer services via chat, whatsapp and so on, but the link they provided had nothing but help articles. I just keep going round in circles on their awful website so would appreciate any advice!

Re: Contacting customer services

Daniel0210 — Fri, 17 Nov 2023 20:04:56 GMT

@TB10

Sky don't use email as a general communication route I'm afraid.

If you definitely need to contact Sky then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Be aware that the lines can be really busy at times.

Re: Contacting customer services

TB10 — Fri, 17 Nov 2023 22:55:33 GMT

Thank you for your reply!

Re: Contacting customer services

Daniel0210 — Wed, 28 Feb 2024 20:47:17 GMT

@Amanda2506

Are your services restricted at the moment due to a missed payment?

Y Re: Contacting customer services

SRMOLYNEAU — Sat, 08 Jun 2024 16:49:50 GMT

My Wife and I are replacing our TV next month, and for what time duration do Sky need in which We've to book an appointment for broadband. From which we can then book appointment for SkyQ to be installed?

Re: Y Re: Contacting customer services

Mark39 — Sat, 08 Jun 2024 16:57:46 GMT

@SRMOLYNEAU there's usually a 10 day to 2 week lead time for broadband. For Sky Q, the time varies depending on engineer availability in your area. I've seen recent posts suggesting July/August, but you'd best check with Sky.

Re: Contacting customer services

Chloe-W22 — Tue, 17 Sep 2024 15:20:24 GMT

Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Community users?

Or you can create your own Community discussion by 🌟clicking here🌟

Re: Contacting customer services

tjdrivingschool — Tue, 24 Dec 2024 09:26:31 GMT

DEAR SIR MADAM,

I got a message from sky to return a product with retun package, however post man put your post behind the bin .with heavy rain it be come not useful to do anything. Can you please send me a new one please so I can return your product.

Thanks

(removed)

Moderator note: Removed personal/identifiable details

Re: Contacting customer services

Daniel0210 — Mon, 23 Dec 2024 18:21:14 GMT

@tjdrivingschool
We are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services.

Your post will return tomorrow after Sky have removed your name and address from a public forum.

In answer to your question, if that happens it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Contacting customer services

Pearlo — Thu, 20 Mar 2025 12:57:49 GMT

Good afternoon,

Not sure if you can help ,I have been having problems with my delivery with DPD and Sky , unfortunately delivery is scheduled for afternoon but both still work,we have asked for alternative address to be used but Sky suspended it and we are not allowed to use alternative arrangements,my delivery was still delivered even though I was not inthis is the 3 time of issues with them,the last two deliveries was wrong block.i have contacted Sky to ask for alternative address to be used or pick and they said they cannot do that, only option to reschedule which will do but why is do hard to get a delivery sorted out.

Re: Contacting customer services

PandJ2020 — Thu, 20 Mar 2025 13:07:36 GMT

@Pearlo wrote:
Good afternoon,
Not sure if you can help ,I have been having problems with my delivery with DPD and Sky , unfortunately delivery is scheduled for afternoon but both still work,we have asked for alternative address to be used but Sky suspended it and we are not allowed to use alternative arrangements,my delivery was still delivered even though I was not inthis is the 3 time of issues with them,the last two deliveries was wrong block.i have contacted Sky to ask for alternative address to be used or pick and they said they cannot do that, only option to reschedule which will do but why is do hard to get a delivery sorted out.

We're other customers here. Sky/DPD will only deliver to the account address for security reasons.

Re: Contacting customer services

Callum48 — Sat, 17 May 2025 15:14:41 GMT

I have recently just been on the phone to sky to make a complaint and they said the complaints team would call me in 20 minutes unfortunately it's been over 2 hours I'm not quite sure how long they think I have been apart of sky but I will happily leave

Re: Contacting customer services

PandJ2020 — Sat, 17 May 2025 15:20:44 GMT

@Callum48 wrote:
I have recently just been on the phone to sky to make a complaint and they said the complaints team would call me in 20 minutes unfortunately it's been over 2 hours I'm not quite sure how long they think I have been apart of sky but I will happily leave

You're just telling other customers here...

You can log a complaint here: https://www.sky.com/help/articles/how-to-make-a-complaint

If you want to leave then you have to call and give the appropriate notice if you are not subject to a minimum term.

Re: Contacting customer services

asdaadsdadadasd — Fri, 05 Dec 2025 00:03:17 GMT

all you need to do to make them reply is to stop the bank autopay.

Re: Contacting customer services

Daniel0210 — Fri, 05 Dec 2025 03:29:22 GMT

@asdaadsdadadasd

That is very bad advice. Cancelling your payment method is definitely not recommended and it will cause additional problems. Your services will be restricted, you won't be able to call Sky, you wont be able to cancel, late payment fees will be added and eventually Sky could involve a debt recovery company which may affect your credit rating.