Our tv has sound but no picture

Bonnic — Wed, 28 Feb 2024 10:03:05 GMT

Our TV has sound but no picture. I have tried new HDMI cable and unplugging with no luck.

Can't see instructions on TV.

Re: Our tv has sound but no picture

GD1 — Wed, 28 Feb 2024 10:09:09 GMT

@Bonnic Whith the Q box on try the buttons on your remote in this order: Home1080Home

Re: Our tv has sound but no picture

oldfella — Wed, 28 Feb 2024 10:29:26 GMT

@Bonnic wrote:

Our TV has sound but no picture. I have tried new HDMI cable and unplugging with no luck.

Can't see instructions on TV.

Hi @Bonnic

Try rebooting the TV set first and then reboot the Q box again.

To reboot Q box press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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Our tv has sound but no picture

Re: Our tv has sound but no picture

Re: Our tv has sound but no picture