topic Re: Sky Q internet connection in Sky Q

Sky Q internet connection

Lloydo123 — Tue, 27 Feb 2024 13:04:57 GMT

My Sky Q box has dropped it's internet connection, my tv remains connected though. Have tried re entering wifi code and tried to reconnect via settings but still does not work.

Re: Sky Q internet connection

Greenfingers001 — Wed, 28 Feb 2024 08:25:23 GMT

Hi there @Lloydo123 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q internet connection

Lloydo123 — Wed, 28 Feb 2024 09:31:12 GMT

I seem to have sorted it by switching off router and sky Q box and restarting