topic Lost Satellite Signal in Sky Q

Lost Satellite Signal

SER24 — Tue, 27 Feb 2024 16:49:25 GMT

For the last couple of days we have been experiencing a loss of satellite signal, we thought at first it was atmospheric.

However the signal has now been lost completely. I have rebooted the system twice and still receiving the same message, no satellite signal

Re: Lost Satellite Signal

MightyQuinn — Tue, 27 Feb 2024 16:56:36 GMT

Hi @SER24 You need to contact Sky to organise an installer visit to check your signal. That is if you have your own dish, else speak to your communal management committee.

Re: Lost Satellite Signal

Nicky123 — Tue, 27 Feb 2024 16:56:40 GMT

We have the same issue in Bournemouth, have reset many times and nothing. Not sure what to do next.

Re: Lost Satellite Signal

Daniel0210 — Tue, 27 Feb 2024 17:13:08 GMT

@Nicky123 @SER24
Any message displaying ”No signal” tends to be from your TV (in which case check the cables going to the TV).

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.