topic Re: Viewing card in Sky Q

Viewing card

NB2018 — Tue, 27 Feb 2024 12:38:30 GMT

I've just received a replacement sky q box and the viewing card won't set up? It's saying install not complete, an active broadband connection is required? However my broadband is working fine?

Re: Viewing card

Anonymous — Tue, 27 Feb 2024 14:36:02 GMT

@NB2018 wrote:
I've just received a replacement sky q box and the viewing card won't set up? It's saying install not complete, an active broadband connection is required? However my broadband is working fine?

Your broadband may well be working fine but obviously, your Sky box can't see it. Are you using an ethernet cable or WiFi?

Re: Viewing card

NB2018 — Tue, 27 Feb 2024 14:40:00 GMT

I'm using Wi-Fi

Re: Viewing card

Anonymous — Tue, 27 Feb 2024 14:44:25 GMT

@NB2018 wrote:
I'm using Wi-Fi

And have you connected (or attempted) to the WiFi with the new box?