Signal on mainstream tv freezes regularly.

John238 — Tue, 27 Feb 2024 09:46:41 GMT

Tv signal on 2 sky q boxes freezes regularly. I have switched off and unplugged all sky tv equipment and restarted one by one. This has not solved the problem. The main sky q box is not affected, just the 2 remote boxes.

Re: Signal on mainstream tv freezes regularly.

oldfella — Tue, 27 Feb 2024 09:57:21 GMT

@John238 wrote:

Tv signal on 2 sky q boxes freezes regularly. I have switched off and unplugged all sky tv equipment and restarted one by one. This has not solved the problem. The main sky q box is not affected, just the 2 remote boxes.

Hi @John238

Try a Network Reset on the minis. Start with the one nearest to the main Q box. If you are on Sky Broadband and the router is nearer to a mini then the main box start with that one
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

When you carry out the Network reset on the second mini you can use the first mini for WPS if nearer than the main Q box or router.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the minis and you will need to contact Sky directly.

topic Signal on mainstream tv freezes regularly. in Sky Q

Signal on mainstream tv freezes regularly.

Re: Signal on mainstream tv freezes regularly.