topic Re: Sky box will not attach to WiFi router and all recordings are gone in Sky Q

Sky box will not attach to WiFi router and all recordings are gone

DezzaUB — Mon, 26 Feb 2024 19:54:01 GMT

Trouble attaching to router and all recordings are gone and it won't access apps etc

Re: Sky box will not attach to WiFi router and all recordings are gone

oldfella — Mon, 26 Feb 2024 20:13:20 GMT

@DezzaUB wrote:

Trouble attaching to router and all recordings are gone and it won't access apps etc

have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Sky box will not attach to WiFi router and all recordings are gone

Percha — Mon, 26 Feb 2024 20:43:18 GMT

There seems to be a general issue, I cannot connect my Sky Q mini box, after resetting router and main Sky Q box!

Re: Sky box will not attach to WiFi router and all recordings are gone

DezzaUB — Mon, 26 Feb 2024 20:55:00 GMT

Done all that it says there is a problem with the hard disk drive now ??

Re: Sky box will not attach to WiFi router and all recordings are gone

cuke — Tue, 27 Feb 2024 10:26:28 GMT

@DezzaUB wrote:
Done all that it says there is a problem with the hard disk drive now ??

@DezzaUB try following this guide https://www.sky.com/help/articles/sky-q-hard-disk-error-messages