topic Re: Reinstate my channels in Sky Q

Reinstate my channels

mailbob28 — Mon, 26 Feb 2024 05:15:33 GMT

Hello. None of my sky channels aren't working,it's just a black screen. I recently cancelled my movies and sports but wanted to keep ordinary tv channels. Please can you help me with this issue please

Re: Reinstate my channels

Quoman7 — Mon, 26 Feb 2024 07:22:52 GMT

@mailbob28 wrote:

Hello. None of my sky channels aren't working,it's just a black screen. I recently cancelled my movies and sports but wanted to keep ordinary tv channels. Please can you help me with this issue please

Hi @mailbob28 You are not talking directly to SKY on this customer only community, however I will escalate this to our SKY community chat for you. Please look out for an email or blue chat bubble.

While you are waiting try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Reinstate my channels

Greenfingers001 — Mon, 26 Feb 2024 08:48:48 GMT

Thanks for escalating this. We’ve sent @mailbob28 an invite to chat.

Re: Reinstate my channels

Tom-W19 — Wed, 28 Feb 2024 09:28:18 GMT

Hi @mailbob28

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.