topic Re: Sky Q Minibox and Multiroom in Sky Q

Sky Q Minibox and Multiroom

Orc4dian — Sun, 25 Feb 2024 10:47:20 GMT

I have a Sky multiroom subscription, yet when I check the settings I get the message 'you do not have the required subscription!' Spoke at length with Sky yesterday about this, and they said that they would resend the signal to my card to reactivate multiroom. Have done the usual reboot etc, but I still don't have Muliltiroom access. Can somebody from Sky take another look at this problem. Anything else I can try? Is it a potential box issue?

Re: Sky Q Minibox and Multiroom

Tom-W19 — Mon, 26 Feb 2024 08:16:57 GMT

Hi @Orc4dian

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q Minibox and Multiroom

Tom-W19 — Wed, 28 Feb 2024 08:32:35 GMT

Hi @Orc4dian

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Q Minibox and Multiroom

Orc4dian — Fri, 01 Mar 2024 16:35:36 GMT

Hi @Tom-W19

Thought the issue was solved, spoke to Sky last weekend, they said they would send out new card & box. Card has arrived, but no box! Still having the same issue with the new card in the old box.