topic Re: Pixelating sky mini in Sky Q

Pixelating sky mini

stevied1971 — Sun, 25 Feb 2024 14:07:34 GMT

I've been getting a lot of pixelating on both mini boxs. The main box is working fine. I've tried reboot, unplug ect. I have sky fiber. Any help would be appreciated.

Re: Pixelating sky mini

Chodley — Sun, 25 Feb 2024 14:26:19 GMT

How far are the minis from the next closest bit of sky kit (router or Q or booster if applicable)

sounds like wifi interference

Re: Pixelating sky mini

stevied1971 — Sun, 25 Feb 2024 14:48:30 GMT

The mini in the kitchen is no more than 15ft away from the main box and the other one is upstairs.

Re: Pixelating sky mini

Chodley — Sun, 25 Feb 2024 16:59:39 GMT

15ft should be pretty reliable unless there's something solid and metallic in the way

I'd try a network reset on that kitchen one and get it to WPS connect to the Q box and see if that makes any difference.

Re: Pixelating sky mini

stevied1971 — Sun, 25 Feb 2024 17:03:35 GMT

I've tried all that already 👍🏼maybe it's time to get onto sky and see what they can do about it.

Thanks for your reply.

Re: Pixelating sky mini

Chodley — Sun, 25 Feb 2024 20:09:48 GMT

I'll escalate this so they will invite you to an online chat

Re: Pixelating sky mini

Tom-W19 — Mon, 26 Feb 2024 08:33:33 GMT

Thanks for escalating. We've sent an invite to @stevied1971.