topic Re: Sky-Q dropping off Wifi then joining my neighbours Router in Sky Q

Sky-Q dropping off Wifi then joining my neighbours Router

Mayes64 — Thu, 22 Feb 2024 07:04:52 GMT

My Sky-Q Box is constantly dropping off my Wi-Fi which is provided by BT but then tries to join my neighbours Sky router - no Broadband access due to no password but still connects? I Then find when trying to re-pair my mini-boxes that these also try to join the same router overnight? All of my other devices have no such issue? Any ideas - really frustrating - constatntly entering my Wi-Fi SSID and password

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Laing1 — Thu, 22 Feb 2024 11:35:11 GMT

@Mayes64 wrote:

My Sky-Q Box is constantly dropping off my Wi-Fi which is provided by BT but then tries to join my neighbours Sky router - no Broadband access due to no password but still connects? I Then find when trying to re-pair my mini-boxes that these also try to join the same router overnight? All of my other devices have no such issue? Any ideas - really frustrating - constatntly entering my Wi-Fi SSID and password

@Mayes64 can I ask how you know it's your neighbours wifi have you asked them if its their SSID.

When not on Sky broadband and connecting the mini boxes by wifi the mini boxes connect to the main Q box by way of a mesh(and not to your BT router) that the main box emits this will show as a Sky SSID

Have you ever had Sky as your broadband provider

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Babetta — Thu, 22 Feb 2024 11:49:05 GMT

Exactly what Laing said. You can rebuild your mesh from scratch to srop them from disconnecting. Go to evert minibox and turn off 2.4 ghz capacity (go on settings, press 001 then select and you'll see this setting). Once its off go to confirm and unplug minis. Go in the same menu on main box, go down to reset, chose first option,(reset settings). Box will go through a power cycle and nay disconnect from remote. If it doesn't react once it's asking you to press home when the screen goes blank, just press standby button on main box and once on press and hold 1 and 3 together on remote. You don't need to ho through the remote setup, you can just press home at this point. Go to your network settings and connect to your bt router the usual way with the password. Then turn minis on 1 by 1 starting with nearest one. If they're not connecting you can help by wps between a connected and anon connected box (only evere 2 at the same time). Minis will stay on as long as main is connected. Ignore all this if you have a sky booster

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Mayes64 — Thu, 22 Feb 2024 12:37:29 GMT

@Laing1and @Babetta Thank you both - a few things to try and valuable information

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Mayes64 — Thu, 22 Feb 2024 12:47:43 GMT

@Laing1and @Babetta one more question. If the Main Box generates a mesh for connecting the Mini-boxes, why is it ensure for the Mini-box to be connected to the Wi-Fi Network - the mini-box does not work without this even if connected to the Main Sky Box through its Mesh

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Mayes64 — Thu, 22 Feb 2024 12:48:50 GMT

Essential not ensure for the Wifi Network to be connected to the Mini-boxes

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Babetta — Thu, 22 Feb 2024 12:59:08 GMT

No it shouldn't be connected to wifi network directly. They connect to the main box and that's what provides them with internet. That's why you'll see a sky ssid when lookibg at network on minis

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Mayes64 — Thu, 22 Feb 2024 13:03:51 GMT

@Babetta- Again - very useful information - so any connectivity issues between the minboxes and main box is only via mesh and mini-box not connected to the Wi-Fi is not a cause of this?

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Laing1 — Thu, 22 Feb 2024 13:08:50 GMT

@Mayes64 wrote:

@Babetta- Again - very useful information - so any connectivity issues between the minboxes and main box is only via mesh and mini-box not connected to the Wi-Fi is not a cause of this?

@Mayes64 correct

if minis aren't connecting to the main box (or intermitently connecting) then a booster may be needed to sit halfway between the main Q box and the mini

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Babetta — Thu, 22 Feb 2024 16:37:16 GMT

Yrs, a booster may be required but you have to be cautious with that - you cant turn 2.4 off on them so if you want one, you'll need to establish the booster as gateway device if it's in proximity of the bt router. In that case you'll need to disable 2.4 on main box too. And dont start me on bt discs. If you have them, keep them well away from sky q nodes

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Mayes64 — Fri, 23 Feb 2024 07:49:52 GMT

@BabettaI do have BT Mini discs - come on - spill the beans what effects do they have?

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Chodley — Fri, 23 Feb 2024 10:59:05 GMT

@Mayes64 wrote:
@Babetta- Again - very useful information - so any connectivity issues between the minboxes and main box is only via mesh and mini-box not connected to the Wi-Fi is not a cause of this?

I believe they do connect to your network to discover the Q (it spams loads of broadcast traffic out) if you use ethernet but after that (or if you are using wifi between the mini and Q), unless you are on sky broadband they only talk direct to the Q (or another mini if that's closer on wifi)

pretty sure even the streaming apps go via the Q when using ethernet but never done any traffic analysis or seen any to verify that.

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Chodley — Fri, 23 Feb 2024 11:04:13 GMT

@Babetta wrote:
Yrs, a booster may be required but you have to be cautious with that - you cant turn 2.4 off on them so if you want one, you'll need to establish the booster as gateway device if it's in proximity of the bt router. In that case you'll need to disable 2.4 on main box too. And dont start me on bt discs. If you have them, keep them well away from sky q nodes

I have my Q plugged directly into a BT disc. It always had massive problems using my mesh to get to the internet - would connect to a disc two rooms away with a rubbish signal instead of the one 5m from it - and dropping wifi was the only way to get it to behave. So mine does use the BT disc mesh but thinks it's just on ethernet.

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Babetta — Sun, 25 Feb 2024 16:34:11 GMT

Bt discs give extra opportunities for sky nodes to firm unwanted 2.4 uplinks. We don't want thst. We want all q traffic to go through the gateway box straight to main router. This is why discs should be well away from sky q nodes

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Chodley — Sun, 25 Feb 2024 16:53:10 GMT

Sorry you've lost me a bit. What's a "gateway box"?

You mean because the sky mesh can decide it will have a mini take over the internet connection?

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Babetta — Sun, 25 Feb 2024 16:58:01 GMT

Thats one way to do it but generally speaking q nodes should not be hardwired to discs, always connected directly to main hubs. It may work for a while, sometimes even years. And then it wont.

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Babetta — Sun, 25 Feb 2024 16:59:50 GMT

The gateway box is the one sky q device connected to the 3rd party router. This normally is tge main box, but sometimes it's a reverse setup where a mini takes thus duty over. Gateway box is yhe one that still has 2.4 capacity on, closest to yhe router

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Chodley — Sun, 25 Feb 2024 19:21:05 GMT

@Babetta wrote:
Thats one way to do it but generally speaking q nodes should not be hardwired to discs, always connected directly to main hubs. It may work for a while, sometimes even years. And then it wont.

3 years with zero issues so far

wifi was an absolute nightmare.

Why do you say it "shouldn't" be?

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Chodley — Sun, 25 Feb 2024 19:28:23 GMT

@Babetta wrote:
The gateway box is the one sky q device connected to the 3rd party router. This normally is tge main box, but sometimes it's a reverse setup where a mini takes thus duty over. Gateway box is yhe one that still has 2.4 capacity on, closest to yhe router

Did you / do you work for Sky because this sounds like very internal terminology I've never heard in the general networking industry before other than regarding the router on a subnet. I always suspected the minis could dynamically steal the internet connection but ... you said all the traffic has go through the gateway box - if the Q mesh decides a mini should take on that role then the traffic is all still going through "the gateway box" isn't it, so why is it a problem? (But I reckon you're right, it is and is a root cause of the hundreds of problems reported on here - I just want to understand why since that is clearly how it's designed to behave)

Re: Sky-Q dropping off Wifi then joining my neighbours Router

Babetta — Sun, 25 Feb 2024 19:58:24 GMT

Yeah its not supposed to be the case, all boxes should have 2.4 left on and the strongest connection to be the gateway at any given time. Like spiderman swinging from building to building. Aadly that's not always the case and that's when issues start. Well done on keeping it connected for so long, without major changes it should be fine